We accept all major credit cards. Payments are made through Shopify payment.
1. WHICH PAYMENT METHODS CAN I USE?
2. DO YOU STORE MY CREDIT CARD DATA?
We do not have access to your credit card details when you make payment . If you save your credit card data in order to make shopping with us next time more convenient, while the data is saved in our system, the data is encrypted and we cannot access the information.
3. WHICH CURRENCY WILL I BE PAYING IN?
Please note that the website quotes prices in SGD and you will be charged in SGD by default. Pricing can be viewed in the currency of your choice [SGD/USD/AUD/GBP/EUR/HKD] by utilizing our currency converter in the navigation bar. If you choose an alternative currency the prices displayed will convert to your chosen currency and you will be charged in your currency of choice.
4. CAN I MAKE A CHANGE TO A CONFIRMED ORDER?
Orders cannot be changed once payment has been authorized.
5. HOW DO I KEEP TRACK OF MY ORDERS?
You will receive a confirmation email after your order has been submitted, and a second email containing tracking information once your order has shipped. If you do not see these confirmation emails in your inbox please check your spam or trash folder. All emails will be sent to the email address provided on the order. Please note that email addresses cannot be modified once the order has been submitted.
6. HOW LONG WILL SHIPPING TAKE?
Our dispatch team works Monday-Friday. During busy sale periods orders may take up to 5-7 business days to be processed and dispatched. -WITHIN SINGAPORE Our domestic parcels are shipped via a local shipping courier which will arrive within 2-3 Business days. -OUTSIDE SINGAPORE Our international parcels are shipped via DHL, which will arrive within 5-10 business days.
7. CAN I SWIM/SHOWER WITH MY JEWELLERY ON?
No, we suggest always taking off your jewels before swimming/showering. This will ensure that your plating lasts for as long as possible and your jewels will stay clean and sparkly. Crystals, in particular, will dull if exposed to chlorine/salt water.
8. CAN I EXERCISE WITH MY JEWELLERY ON?
No, we suggest always taking your jewellery off before exercising as your sweat can damage the plating of your piece.The jewellery can break if pulled during vigorous activities.
9. HOW DO I CLEAN MY JEWELLERY?
Sterling silver can be cleaned using a polishing cloth or ideally a jewellery cleansing solution. Gold and rose gold plated pieces should be cleaned very gently with a dry soft polishing cloth. Do not use tissue paper or paper towels. Please note that with all plated jewellery over time the top metal will wear away. Therefore, our sterling silver plated pieces may need to be re-plated over time.
10. CAN I PURCHASE YOUR JEWELLERY ONLINE FOR INTERNATIONAL SHIPPING?
Yes, we ship internationally using DHL International Express.