Shipping & Delivery

See below information to find out when and how you will receive your new By Hanna Lee jewels.

DELIVERY UPDATE

All orders are shipped out from Singapore and could incur charges due to local duties and taxes.

These transit days are estimates only. Once your parcels have been collected by the courier we are not responsible for any delays in delivery.

All orders placed after Friday 2pm will be processed the following Monday.

In the event of a Public Holiday, all orders will be dispatched on the next available working day.

COVID-19 UPDATE

While we are excited for you to get your hands on your beautiful jewels, we kindly ask for your patience as couriers are currently experiencing delays due to the impacts of COVID-19.

We thank you for your patience and understanding during these unprecedented times.

WITHIN SINGAPORE

Local Delivery Partners

1-3 business days from dispatch

Please allow 1-2 business days for the orders to be processed and dispatched

FREE SHIPPING ABOVE $50

$5 flat rate under $30

Self Collection
(Within Singapore Only)

For self collection, pick up is available at our outlet in Tanglin Mall. Locate us here.

-

EUROPE

International DHL Express
5-10 business days from dispatch

Please allow 1-2 business days for the orders to be processed and dispatched

FREE SHIPPING ABOVE $200

Dynamic pricing by DHL Express

AUSTRALIA

International DHL Express
5-10 business days from dispatch

Please allow 1-2 business days for the orders to be processed and dispatched

FREE SHIPPING ABOVE $200

Dynamic pricing by DHL Express

NEW ZEALAND

International DHL Express
5-10 business days from dispatch

Please allow 1-2 business days for the orders to be processed and dispatched

FREE SHIPPING ABOVE $200

Dynamic pricing by DHL Express

USA

International DHL Express
5-10 business days from dispatch

Please allow 1-2 business days for the orders to be processed and dispatched

FREE SHIPPING ABOVE $200

Dynamic pricing by DHL Express

  • SALE PERIODS
  • DUTIES AND TAXES
  • DHL ON-DEMAND DELIVERY

During busy sale and promotion period, orders may take up to 5-7 business days to be processed and dispatched.

Once dispatched, refer to the shipping time in the above table.

Hanna Lee is not liable for any late deliveries caused by local customs or third-party delivery companies.

INTERNATIONAL: Duties and taxes are occasionally incurred on package arrival and are charged in addition to international shipping costs.

Please not that the customer is responsible for all import duties, customs and local sales taxes levied by the country they are shipping to.
Charges differ in each country depending on the regulations.

These transit days are estimates only. Once your parcels have been collected by the courier we are not responsible for any delays in delivery.


Singapore GST is already included in the retail price.

Shophannalee also utilises On Demand Delivery with DHL International. With On Demand Delivery:

- Tracking available via DHL
- SMS or email alert messages
- Customiseable delivery options

i.e. schedule delivery dates, signature release, vacation hold, collect from service point, alternate address etc.

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