Terms & Conditions

Thank you for visiting www.shophannalee.com

The Hanna Lee (“we” “our” “us”) website at www.shophannalee.com  (“the Website”) and related services are made available to you in accordance with the following Terms of Conditions (T&Cs). These T&Cs forms a legally binding agreement between you and us in relation to the use of our online shopping service and the Website, collectively known as our Services.

By using the Services, browsing or using the Website, you agree to fully accept all the terms in the T&CS. If you do not wish to be bound by these T&CS, please close the shophannlee.com window now. We reserve the right to amend or change these T&CS at any time and from time to time by posting the amended terms on the Website. Your continued use of the Website after such amendments will constitute acknowledgement and full acceptance of the amended T&CS and agreement to abide and be bound by the amended T&CS.





You are required to provide personal information during registration of your account on the Website or in the course of using the Services. This information may include your name, contact details and other information that is not otherwise publicly available. You are required to provide us with a current, valid e-mail address, your street address, delivery address (if different), and a contact phone number. You certify that the personal information you provide, will always be truthful, accurate and up-to-date. We reserve the right to cancel any unconfirmed account, or if we find you have submitted inaccurate information, or if we determine that your account may be compromised or used for fraudulent purposes. You agree to the use of your personal information for the purposes of us providing our Services to you. Such use of personal information shall be in accordance with the T&CS.


You may not transfer your HANNA LEE account or your account login/password to any other person.


You are entirely responsible for maintaining the confidentiality of the information you hold for your account, including, without limitation, your password. You agree to limit the access to your account to yourself only, and take all reasonable measures to ensure the confidentiality of your password to the account that you use to access the Website. Given that your account can only be accessed by you, you agree that you will be responsible for all activities that occur under your account. If you become aware of or suspect any unauthorized use of your account, or any known or suspected security breach such as disclosure of your password or theft of your account information, you should notify HANNA LEE immediately. You may be held liable for losses incurred by us or any other user of the Website or Services due to someone else using information of your account as a result of your failing to keep your account secure and confidential.


You warrant and represent that you are at least 18 years of age or the legal age of majority in your country. You shall not use our Website or our Services to make or accept offers if you are not able to form legally binding contracts.

We do not disclose your personal data to third parties. When you register for an account with HANNA LEE, you are asked to consent to receive e-mail marketing communications from us. If you give such consent, you may “opt out” (unsubscribe) at any later time by clicking a link provided in any marketing e-mail or on your account.


You may not use the HANNA LEE Website or Services for any unlawful purpose. We reserve the right to terminate or restrict your access to your account if, in our opinion, your use may violate any laws, infringe upon another person's rights, or breach the terms of the T&CS.

You may use the HANNA LEE Website and the services solely for your personal non-commercial use. You may not modify, copy, distribute, display, perform, reproduce, transmit, publish, license, commercially exploit, create derivative works from, transfer, or sell any content, software, products, or services contained within the HANNA LEE Website.

Your use of the Website is subject to the T&CS and the applicable laws, and you are solely responsible for the substance of your communications through the Website. By posting information in or otherwise using any communications service, blog, or other interactive service that may be available to you on or through the Website, you agree that you will not share, post or otherwise distribute or facilitate  the distribution of any content that:

- interferes with any other users use and enjoyment of the Services;

- is unlawful, threatening, abusive, harassing, defamatory, libellous, deceptive, fraudulent, invasive or another’s privacy, tortious, contains explicit or graphic description of sexual acts or otherwise violates these T&CS or our policies;

- victimises, harasses, degrades or intimidates an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age or disability;

- infringes any patent, trademark, trade secret, copyright or other intellectual property right of any party;

- contains software viruses or any other computer code, files or programs that are designed or intended to disrupt, damage, or limit the functioning of any software, hardware or telecommunications equipment or to damages or obtain unauthorised access to any data or other information of any third party; or

- constitutes unauthorised or unsolicited advertising, junk, spam or bulk email, chain letters, any other form of unauthorised solicitation, or any form of lottery or gambling.

- We neither endorse nor assume any liability for the contents of any material uploaded or submitted by third party users. We reserve the right at our discretion to remove any content that in our judgment, does not comply with the T&CS, or is otherwise harmful, objectionable or inaccurate.

Any communications you send to the Website or otherwise to HANNA LEE by electronic mail are on non-confidential and non-proprietary basis, HANNA LEE shall be free to use the content of any such communications, including ideas, inventions, concepts, techniques or know-how disclose therein, for any purpose, including improving and marketing the Services.


We calculate the final cost of the product including all applicable costs of shipping, Singapore taxes and duties and the total cost quoted before you order the product is the final cost. Your continued use of the Website after the final cost is presented will constitute acknowledgement and full acceptance of the final cost and as such, if we later discover a discrepancy in the amount for any reason, we will not seek any additional payment from you nor will you receive any refund if the total cost is lower.


We make all reasonable attempts to exclude viruses, worms, and other malicious content from these web pages, but we cannot and do not guarantee the complete absence of such. You are responsible for taking appropriate safeguards before downloading information from the HANNA LEE Website.


The HANNA LEE Website user interfaces content (including compilations, images, icons, logos, graphics, text, photographs, audio and video clips), trade marks, trade names and distinctive brand features, and all associated and underlying software, know-how, methodologies and processes, in their parts and in whole (collectively “Intellectual Properties” and each an “Intellectual Property”) are and will remain the sole property of HANNA LEE or third-party suppliers and are protected by copyright, trademark, trade secret and other intellectual property laws. The software, the data generated by the software, and all other materials made available on this Website are licensed to you by HANNA LEE on a nonexclusive and limited basis.

You may not use any meta tags or any other 'hidden text' that incorporate the HANNA LEE name or trademark unless we give our prior written consent. You may not copy, imitate or make derivatives of any Intellectual Property without prior written consent from HANNA LEE or third-party suppliers owning such Intellectual Property. Unless you have been expressly authorised to do so in writing by HANNA LEE, you agree that you will not use any logos, trade marks or trade names of HANNA LEE in a way that will cause or likely to cause confusion about the owner or authorised user of such logos, trade marks and trade names.

While you are using the Website, you may print out or electronically store any or all of the web pages or screens in the form in which they appear, without modification, and solely for your personal non-commercial use.

You may not scrape, frame, rip, or display information from the HANNA LEE Website for use in another website or service without our prior written consent.

All contents and Intellectual Property on the Website and in connection with the Services are either owned, controlled or licensed by or to HANNA LEE and is protected by intellectual property rights. No part of the Website, and no content may be copied, reproduced, republished, uploaded, publicly displayed or distributed in any way to any other computer, website or other means of publication or distribution.





Your use of the Website is at your own risk, and you acknowledge that all content, information, products and services made available through HANNA LEE are provided on an 'as is' and “as available” basis. While we strive to ensure that accurate and current information about products and services is displayed on the HANNA LEE Website, we disclaim all warranties, express and implied, including but not limited to warranties of merchantability, safety, quality, fitness for a specific purpose, and non-infringement, to the full extent permissible by applicable law. Similarly, you hereby agree that your continued use of the Website constitutes the exclusion of the sale of goods legislation in Singapore, and you agree to unconditionally and specifically exclude all implied terms that would normally apply in the sale of goods legislation including but not limited to implied terms on merchantability, fitness for purpose, title and other terms normally implied under such legislation. You are solely responsible for any damage to your computer system, devices, data, software, firmware or hardware that results from the use of the Services. HANNA LEE is not liable to you for any injury or damages of any kind due to your choice or use of any product purchased through HANNA LEE.


HANNA LEE expressly disclaims all warranties of any kind, whether expressed, implied or statutory, including but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. HANNA LEE does not warrant that (a) the use or quality of the Services will be uninterrupted, error-free, timely secure or meet your requirements or expectations; (b) the results obtained from the Services will be accurate and reliable. HANNA LEE is not liable for any inability to access, delay in accessing, or interruptions in access to your HANNA LEE account or conducting transactions on the site that are caused by unavailable or unreliable telecommunications networks or internet service providers, incompatible or malfunctioning equipment, or software you use for such access, or other causes beyond our control. The entire risk arising out of the use or performance of the Services remains with you.


To the maximum extent permitted by applicable law, in no event will HANNA LEE be liable for any indirect, special, consequential, incidental, punitive or exemplary damages (including but not limited to loss of business, loss of revenue, loss of profits, loss of goodwill, lost opportunity, business interruption, or loss of information) arising out of your use of, or inability to access or use, the Website, whether or not we have been advised of the possibility of such damages.

If, notwithstanding the other provisions of the T&CS, HANNA LEE is found to be liable to you for any damage or loss which arises out of or is in any way connected with your use of the Website or the Services, HANNA LEE’s liability shall in no event exceed the purchase price of the goods and/or products purchased by you.


We may modify these terms and conditions at any time without notice, and we may notify you by means of a general e-mail or a notice posted on the HANNA LEE Website. Your continued use of your HANNA LEE account (regardless of whether modifications are posted or not) will constitute your acceptance of the modified terms and conditions.


All orders are subject to acceptance and availability, and items in your shopping bag are not reserved and may be purchased by other customers.


When buying from HANNA LEE, we will display the cost of the items purchased, duties and/or taxes (based on shipping address) and any freight costs. International purchasers (outside of Singapore) will be charged for any local taxes or duties directly.  HANNA LEE accepts no responsibility for these costs. ACCEPTANCE OF ORDER

Once you have made your selection and your order has been placed using our Website you will receive an email acknowledging the details of your order. This email is not an acceptance of your order but a confirmation that we have received it.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the T&CS.

We will not be liable to you or any third party by reason of (i) our withdrawing any merchandise from the HANNA LEE Website whether or not that merchandise has been sold; (ii) removing, screening or editing any materials or content on the HANNA LEE Website; (iii) refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

A contract shall be formed and we shall be legally bound to supply the item / good / product to you when we accept your order. Acceptance shall take place when we expressly accept your order by email to you, in the form of a document called a "Payment Receipt" stating that we are accepting your order. Our Payment Receipt shall be deemed to come into effect when we have dispatched it. Until the time when we accept your order, we reserve the right to refuse to process your order and you reserve the right to cancel your order. If we or you have cancelled your order before we have accepted it, then we will promptly refund any payment already made by you or your credit or debit card company to us for the order of the item / good / product


You shall take all reasonable measures to ensure that you give your correct delivery address when you place orders for items. We request you provide your name and full address including postal code and country. We do not deliver to post office boxes. We are unable to change the address once the items have left our warehouse.. Once a shipment has been signed for by anyone at the shipping address (including security guards, reception and employees), it is deemed ‘delivered’.


Prices shown on the HANNA LEE Website are in Singapore SG dollars.  US dollars (US) and Euro are also shown for illustrative purposes only with exchange rates updated daily.  Any purchase will be charged in Singapore Dollars

The product prices you see on the HANNA LEE Website exclude the cost of shipping and tax duties. Depending on your shipment address, different taxation rules may apply. These costs are clearly stated in the “check out” page. Singapore deliveries attract Goods and Service Tax (GST) that is added at time of check out.

We cannot confirm the prices indicated on the HANNA LEE Website until your order is submitted to us. In any case, we do not charge any transactions to your credit card until your order has been actually confirmed by us, according to the following clause (PAYMENT).


Payment shall be made by methods prescribed by the HANNA LEE Website. All payments made on the HANNA LEE Website will be handled securely by PayPal including credit card transactions. Upon receiving your order, will carry out a standard pre-authorization check on your payment card to ensure that there are sufficient funds to fulfill the transaction. Items will not be dispatched until this pre-authorization check has been completed. Your card will be debited once the order has been accepted. You acknowledge that we have no control of or responsibility over PayPal or any other payment method, and cannot guarantee the service level of the payment method. To ensure proper payment, you are solely responsible for providing and maintaining accurate contact and payment information associated with your account with us. You agree to pay all applicable taxes or charges imposed by any government entity in connection with the purchase of goods and/or products. If taxes are required to be paid, HANNA LEE is entitled to invoice you for such charges and all costs incurred by HANNA LEE. Please note that HANNA LEE does not retain customer data except as required by relevant law and regulations prescribed by government authorities and agencies. If HANNA LEE is advised that payment has not been authorized at the time of purchase or at a later time, we reserve the right to cancel the order.





The charges for international shipping, duties and taxes on any transaction are pre-paid at the time of your purchase.


HANNA LEE will make every reasonable effort to see that the package is delivered to you according to the delivery company's regular schedules but these are not guaranteed and HANNA LEE cannot and shall not be liable for any damage or loss caused by delivery companies, including delays Sing Post is used for international and local standard shipping options. These will be sent via registered  service, allowing the delivery to be tracked..

Upon delivery of the items  a signature will be  required.You agree to inspect the delivered items for any obvious faults, defects or damage before you sign for delivery. You need to keep receipts and all packaging of the delivered items  in case of refund.

All risk for the item shall pass to you upon delivery, except that, where delivery is delayed due to a breach of your obligations under the contract and this T&CS, risk shall pass at the date when delivery would have occurred but for your breach. From the time when risk passes to you, we will not be liable for loss or destruction of the item.

If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not (within two weeks of our first attempt to deliver the items / goods / products, to you) accept delivery or collect the items / goods / products, from the carrier, then we may (without affecting any other right or remedy available to us) do either or both of the following:

a) charge you for our reasonable storage fee and other costs reasonably incurred by us; or 

b) no longer make the items / goods / products available for delivery or collection and notify you that we are immediately cancelling the applicable contract, in which case we will refund to you or your credit or debit card company as applicable any money already paid to us under the applicable contract, less our reasonable administration charges (including for attempting to deliver and then returning the items / goods / products, and any storage fees as provided for in clause 48(a) above).





Every package shipped internationally from the HANNA LEE warehouse is transported on a limited liability basis, relating to direct loss only and subject to the limits specified in the Warsaw Convention (currently $US 25.00/kilogram or $US 11.34/lb per shipment).


Any claims for loss or damage must be made within 21 days from the date your order was dispatched from our warehouse. The date our email notification is sent to you to confirm order dispatch is used to measure the start of the 21-day period.

In order to provide you with any remedies for a faulty item, we may need your assistance and prompt provision of certain information regarding the item, including:

a) you specifying with reasonable detail the way in which it is alleged that the item / good / product is damaged or defective; and

b) you providing us with the delivery note number and such other information as we reasonably require.

If you would like us to repair, replace or provide a refund for the item / good / product where it did conform to the applicable contract, and we find that the product has:

a) been misused, abused or subjected to neglect, improper or inadequate care, carelessness, damage or abnormal conditions; or

b) been involved in any accident or damage caused by an incorrect attempt at modification or repair; or

c) been dealt with or used contrary to our or the manufacturer's instructions for the item / good / product; or

d) deteriorated through normal wear and tear,

after delivery by us, we may at our discretion decide not to repair, replace or refund you for the item / good / product and/or we may require you to pay all reasonable carriage costs and servicing costs at our current standard fees and costs and charge this to your credit or debit card, or the payment details that you provided to us when you made your order, and, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.


If you need to return an item after it has been delivered to you, you must advise us as soon as possible (but in any event no later than seven (7) calendar days from the delivery date) by completing the ‘Return’ information in the Shipping & Returns section on the HANNA LEE Website. You will return the package directly to us and you will need to prepay the return shipment charge. Returns can be tracked on your account and a refund decision will be made within 7 days of receipt of the returned item.

To view our returns policy, please read our Returns Policy.


If you are the rightful owner of a trademark or other intellectual property, and you know or suspect that any products or content is infringing your rights featured on the HANNA LEE Website, please contact us here. After we receive your complaint, we will conduct an investigation. If we determine that counterfeit goods infringing your rights are indeed being featured on the HANNA LEE Website, we will take appropriate action reasonable in all circumstances and within our reasonable control such as removing the infringing product from the HANNA LEE Website. 





We may modify or terminate the services of the HANNA LEE Website at any time upon reasonable notice, either temporarily or permanently, without incurring any liability to you except for completing the processing of products you have ordered prior to the date of termination. We are constantly improving the Services in order to provide the best possible experience for you. You acknowledge and agree that the form and nature of the Services may change from time to time.


We may perform maintenance on the HANNA LEE Website as required from time to time, in HANNA LEE’s sole discretion. We may restrict access to some parts of the HANNA LEE Website, or the entire HANNA LEE Website, to users who have registered with us, during any maintenance period.

Notwithstanding the foregoing, HANNA LEE is under no obligation to maintain the HANNA LEE Website, or any features or functionality thereof, or make any changes or modifications to the HANNA LEE Website requested by you. HANNA LEE reserves the right, in its sole determination, to modify or eliminate any features or functionality of the HANNA LEE Website at any time.

You acknowledge and agree that there will be occasions when your account registered with us may not be accessible and/or the Services will be interrupted for maintenance, upgrades and emergency repairs or due to failure of telecommunications links and equipment. Further, you acknowledge and agree that if we disable your access to your account, you may be prevented from accessing your account details, transactions history, files or other contents which are contained in your account.


You may terminate this agreement and your use of your HANNA LEE account at any time. As noted elsewhere in the T&CS, we may suspend or terminate your account if you fail to comply with the T&CS, and in the event of such suspension or termination we will incur no liability to you.


We are not liable for any loss or damage arising out of circumstances beyond HANNA LEE's control. These include but are not limited to: natural disasters or acts of God, for example fire, earthquake, hurricane, tornado, storm, flood, fog; plane crash or embargo; war, riot, civil commotion or industrial action; epidemics or pandemics; power cuts, communications or other utility disruptions; governmental action or inaction; any defect or characteristic related to the nature of a shipment, even if known to HANNA LEE; and damage to, or erasure of, electronic or photographic images, data or recordings due to electrical or magnetic interference.


You agree to unconditionally indemnify, defend and hold HANNA LEE and its affiliates, subsidiaries, shareholders, officers, directors and agents harmless from any loss, damage, claim, demand, liability, penalty, cost, expense or fees arising directly or indirectly from or related to your breach of the T&CS.


If any provision of this T&CS is judged by a court or body having jurisdiction as illegal, invalid or unenforceable, such provision shall be deemed removed without affecting any other provision. The remaining provisions in the T&CS will continue to be valid and enforceable.


If either you or HANNA LEE fail to enforce any provision of this agreement, or fail to exercise any right at any time, such failure will not be deemed a waiver thereof.


This agreement is governed by the laws of the Republic of Singapore, without regard to conflict of law principles, and you agree to submit to the exclusive jurisdiction of the courts of the Republic of Singapore.


You may not transfer or assign any obligations or rights you have under the T&CS without prior written consent from HANNA LEE.


These T&CS constitutes the entire agreement between HANNA LEE and you with respect to the subject matter hereof.


No agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by the use of the Services by you or this T&CS.

April 2014

These Hanna Lee Terms and Conditions are Copyright © 2014 Hanna Lee Pte Ltd. All Rights Reserved.

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