Exchanges & Returns
RETURNS & EXCHANGE POLICY
In the interest of hygiene, all earrings, pierced jewellery and facemasks are excluded from exchange and return.
In the unlikely event, you are not satisfied with your purchase please send an email to firstname.lastname@example.org within 2 days of delivery of goods.
The product must be in its original condition and returned in the packaging that was originally delivered to you. Any signs of usage will not be eligible for returns.
Shipping costs from online purchases and click and collect are non-refundable.
All shipping costs for Returned Goods will be borne by the customer.
All reduced price items purchased during our SALE are final. We do not offer refunds or exchanges on sale items unless it is deemed faulty. If you have received a sale item that is defected, please contact customer care at email@example.com with a photo of the product clearly showing the defect, along with your order number.
In-Store Returns and Exchange Process
All purchases made in-store can only be returned or exchanged in our Tanglin Mall store.
You can find your nearest Hanna Lee store here.
If you have changed your mind or your item is faulty, please contact our support team at firstname.lastname@example.org so we can assist with the process of your return.
All returns will be processed within 10 business days of receiving your parcel and you will be notified once it is completed.